AFTER-HOURS EMERGENCIES

Contact Re-Up Retreat anytime through your booking app (AirBNB, VRBO, or website) for any concerns during your stay. Our after-hours emergency service is for extreme emergencies only (fire, electrical, lightning strike, water leaks and lock-outs). Should you have an after-hours emergency, please text Morgan at 803.804.6144 or Tim at 803.524.2040. You will be able to leave a message and your call will be returned promptly.

CANCELLATIONS

We have a firm cancellation policy. This means you have until 30 days before your reservation to cancel for a full refund, and between 30 to 7 days before check in to get 50% back.  After 7 days, there is no refund.  If booking through AirBNB, please consider using their extended cancellation policy at booking or travel insurance.  We do stick to our cancellation policy and will not issue refunds.  We understand emergencies happen and have been on the end of having to cancel our own trips due to circumstances outside of our control -but that is what the extended policy (available only when you are booking, not after) and travel insurance (available at booking and after) are for!  

CAMERAS

We have a ring doorbell on the front door. This is our only security camera and is to protect the cabin as well as your belongings during our stay. We will not use this camera during bookings unless in case of an emergency. 

PARTIES

Parties and events are strictly prohibited. We have a zero-tolerance policy that will result in immediate ejection from the property with no refund. 

PROHIBITED ITEMS

No glitter, confetti, feathers, or candles allowed in the property.

UNAUTHORIZED LATE STAYS

Any time past original check out time that you remain on the property unauthorized will result in a $25 an hour charge.

PET POLICY

We allow up to two (2) mature, house-trained dogs. Cats and other animals are not permitted. Dogs (and any other animal) are not allowed in the hot tub. We do ask that you crate your dogs if you decide to leave the cabin without them for their comfort and safety. 2 crates are provided and are located in the laundry room area. Guests are responsible for any damage incurred by their dog, as this type of damage is not covered under our Security Deposit Waiver Fee. Additional unauthorized animals will be subject to a $200 unauthorized pet fee.

We like for your pets to feel comfortable, but please be mindful of super shedders, especially if they are bed sleepers. Please bring your own linens if you intend to have them sleep on the bed with you. It just helps our turnover specialists immensely and keeps your puppers happy.

FIREPLACE

Fireplace is available for use from September through March. We will make every effort to ensure that is operational during the guest’s stay; however, we cannot guarantee fireplace operation. Propane deliveries may take several days and cannot be guaranteed.

LOST AND FOUND

We will not be responsible for any items that you leave in the cabin. Lost items will be held for two (2) weeks. After that time, all unclaimed items will be donated to a local charitable organization. If requested, items left behind will be returned via U.S. mail. A $25 handling fee, plus postal charges, will apply to all returns.

SECURITY DEPOSIT

Reservations require a refundable $250.00 security deposit to be paid with the final payment. This security deposit will be refunded 5 days from departure, provided there is no damage or excessive cleaning required at the property.

Any damages (apart from normal wear and tear) found will be assessed and the cost of repair(s) will be deducted from the $250.00 security deposit. If the cost of repair(s) exceeds the $250.00 security deposit, the credit card on file will be billed.

NON-SMOKING, DRUGS, & FIREARMS

The Re-Up Retreat is designated as a non-smoking and non-vaping property inside, and we do offer ash trays for guest's comfort outside on the porch as well as the patio. To ensure a clean and comfortable environment for all guests, any indication that smoking or vaping has occurred inside the home—including but not limited to odor, ashes, cigarette butts, or burn marks—will result in a $500 remediation fee charged to the guest. Absolutely no illegal drugs onsite. Possession of firearms is strictly prohibited.

OCCUPANCY

Tenant acknowledges that he/she/they are at least 25 years old and understands that he/she/they must personally occupy the property for the entire period. Tenant further acknowledges he/she/they may not rent the property for underage groups use such as high school groups and to do so constitutes a material breach, which is grounds for immediate eviction as set forth herein. Agent reserves the right to refund advance payment and refuse occupancy if said occupancy is determined to be detrimental to the premises.

Maximum occupancy of the property is ten (10) persons, however the cabin is truly designed for eight (8) persons. Under no circumstances shall occupancy exceed this number. Occupancy of the rental property includes children, except infants in cribs.

Please note: No campers or mobile units may be parked at the home for the purpose of additional sleeping space. Exceeding maximum occupancy is a material breach of the rental agreement and may lead to termination without a refund.

COMMERCIAL USE

Commercial photography and videography without written consent are strictly prohibited.

TOILETS 

Please only flush toilet paper down the toilets.  Our plumbing is very sensitive and flushing anything but toilet paper can result in costly repairs.  Flushable wipes (trust us, they are not truly flushable), hygiene items, food, trash, etc. may not be flushed down the toilet.

OWNERS CLOSET

We maintain a locked closet in their cabin for storage of personal items. Please respect our boundaries and do not attempt to open them.

Any damage to this area of the rental property will be billed directly to the guest, since this type of damage is willful and not covered under the Security Deposit Waiver Fee.

CONSUMABLE SUPPLIES

Initial supplies of amenities like toilet paper, coffee,cleaning supplies, and paper towels are provided. Guests are responsible for replenishing these items as needed.

AMENITIES

We strive to ensure all advertised amenities are in working order. If an amenity fails mechanically and cannot be used during your stay, we will refund $15 for every 24 hours the amenity is unusable, provided we are properly notified. No refunds are issued for improper use by guests.

INTERNET SERVICE

Wireless internet is provided as a courtesy. Service can sometimes be erratic. We are not responsible for internet issues or provide technical support, and no refunds are issued for internet service problems.

PAYMENTS

An advance rental payment of one-half (50%) of the rent is required at time of booking reservation. If signed policy agreement and payment are not received within two (2) days, the reservation will be canceled.

Final payments are required 7 days prior to your scheduled arrival date.

HOT TUB

The hot tub is serviced between guests. To ensure maximum cleanliness, no oils or bath bubbles are allowed in the hot tub. No glassware in or around the hot tub area. Hot Tub Towels are provided (they are grey). Please use those instead of the bathroom towels. No smoking in the hot tub. If glass is broken in the hot tub, a $500 fee will be charged to the guest.

TRASH

Each tenant is responsible for properly disposing of all trash during their stay. Please make sure all trash from within the home is put into the designated trash/recycle can be located at the property.

AGREEMENT TO HOUSE RULES & POLICIES

Booking a reservation constitutes agreement to comply with these House Rules. Violations will result in liability for any associated damages, fees, costs, or expenses.